Privacy Policy
Last updated: April 2026
1. Introduction
This privacy policy explains how Framed (Hayley Windows Design & Installation Limited) collects, uses, and protects your personal data when you visit our website or interact with us.
We are committed to safeguarding your privacy and ensuring your personal data is handled in accordance with UK data protection laws, including the UK GDPR.
This website is not intended for children, and we do not knowingly collect data relating to children.
2. Who We Are
Framed (Hayley Windows Design & Installation Limited) is the data controller responsible for your personal data.
Contact details:
Email: hello@weareframed.co.uk
Telephone: 01384 896989
Address: Unit 19 Enterprise Trading Estate, Pedmore Road, Brierley Hill, DY5 1TX
3. What Data We Collect
We may collect and process the following types of personal data:
- Identity Data – name and title
- Contact Data – email address, phone number, address
- Transaction Data – details of products or services you purchase
- Technical Data – IP address, browser type, device information
- Usage Data – how you use our website
- Marketing Data – your communication preferences
- Property Data – images of completed projects (where applicable)
We do not collect sensitive personal data such as health, ethnicity, or political opinions.
4. How We Collect Your Data
We collect data through:
- Contact forms and enquiries on our website
- Phone, email, or direct communication
- Requests for quotes or services
- Cookies and website analytics tools
- Third parties such as suppliers, partners, or publicly available sources
5. How We Use Your Data
We only use your personal data where legally permitted, including:
- To respond to enquiries and provide quotations
- To supply products and services
- To manage payments and contracts
- To improve our website and services
- To send relevant marketing communications (where permitted)
- To display project work and testimonials (with consent)
6. Marketing
You may receive marketing communications from us if:
- You have requested information from us, or
- You have purchased products or services from us
You can opt out of marketing at any time by contacting us or using unsubscribe links.
7. Cookies
Our website uses cookies to:
- Improve user experience
- Analyse website traffic
- Support website functionality
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.
8. Sharing Your Data
We may share your personal data with trusted third parties, including:
- Website hosting providers (e.g. Wix)
- IT and software providers
- Payment processors and accounting software
- Installers, subcontractors, and suppliers
- Professional advisers (e.g. legal, accounting)
- Regulatory authorities where required by law
All third parties are required to respect your data and only process it for specified purposes.
9. International Transfers
Some of our service providers may be located outside the UK. When this occurs, we ensure your data is protected using appropriate safeguards in line with UK data protection laws.
10. Data Security
We have implemented appropriate security measures to protect your personal data from:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
Access to your data is limited to those who need it for legitimate business purposes.
11. Data Retention
We retain your personal data only as long as necessary, including:
- To fulfil the purpose it was collected for
- To comply with legal and tax obligations
Typically, customer data is retained for up to 6 years for legal and accounting purposes.
12. Your Legal Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Restrict processing
- Request data transfer
- Withdraw consent at any time
To exercise any of these rights, please contact us.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
13. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy policies, and we encourage you to review them separately.
14. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
15. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact:
Email: hello@weareframed.co.uk
Phone: 01384 896989
